Returns & Refunds
Returns & refunds FAQs:
What if my item is damaged or faulty when it first arrives?
As soon as you receive your new product, please check it is exactly what you ordered and that nothing is damaged. In the unlikely event of any damage or missing parts, please inform us within 24 hours.
A full refund (including postage and packing charges) will be made. This does not affect your statutory rights.
Can I cancel my order?
Yes. It is possible to cancel your order, without reason, for up to 7 working days after the day on which the order was placed.
Please notify us in writing of your cancellation request.
Email: customerservice@bbadamsdirect.co.uk
Or write to:
B.B.Adams Direct
3 The Glebe
Heath Road
Hockering
Norfolk
NR20 3TX
A full refund (including postage and packing charges) will be made within 30 days of cancellation. This does not affect your statutory rights.
However, if the products are not faulty or incomplete and you have simply changed your mind, they must be returned at your own cost.
If you prefer, we can arrange to collect the item(s) from you. The cost of this will then be deducted from your refund.
Please return goods to:
B.B.Adams Direct
3 The Glebe
Heath Road
Hockering
Norfolk
NR20 3TX
Insured collection
If you prefer, we are able to arrange insured collection. Please call our customer services team for more advice on: 01603 880271. (Opening hours - 8am to 5pm Monday – Friday)
Or email: enquiries@bbadamsdirect.co.uk
Estimated costs:
DVD player/recorder, Hi-Fi system, Hi-Fi separates, Home Cinema - £20
Radio, Sat Navs, Camera, Camcorder, Headphones, Accessories - £15
Televisions: 32" or under - £30
Televisions: 37" or over - £55
Television or Hi-Fi stands - £25
Television or Hi-Fi wall brackets - £15
Cables and interconnectors: - £10
What if my new product develops a fault?
In the unlikely event that your product develops a fault within 7 days of receipt, please contact us to arrange return and inspection. We will usually exchange or refund the item provided it is still 'as new' and the fault has not been caused by accident, misuse or neglect.
If your product develops a fault after the 7 day period but within the 12 month guarantee, we will arrange to repair and return the item, or replace it free of charge.
For large and/or less portable items, we will arrange for a manufacturer approved engineer to visit you and repair your item free of charge.
This does not affect your statutory rights.
If you need further information and advice on any of the above, please contact B.B. Adams Customer Service team:
By telephone: 01603 880271
Or by email: enquiries@bbadamsdirect.co.uk
